Online Reviews in 2017: Turning Challenges into Opportunities

We will remember 2016 as the year of post-truth and a deluge of online negativity. As a business, you may feel insulated from these trends, but you should face the truth: they are widespread, they penetrate your online reviews, and they affect your business profoundly. Here is why you should care about this challenge and how to turn it into …

Customer Feedback is vital

Recent polls show that most users carry out research before making big and small purchases online. Negative reviews have huge effects in whether or not a user goes through with a purchase. Positive reviews increase trust and result in more sales and customers are happy to pay slightly more for a well reviewed product. A business’s reputation is always surrounded …

10 GOOD REASONS why your BUSINESS should subscribe to REVIEWADVISOR

Customer’s reviews will no longer left to chance – all reviews will be fully managed It works in conjunction with any review site, eg: Tripadvisor, Google+, Yell.com It cleverly allows good reviews will be posted online whilst directing negative ones to go direct to a senior decision maker to remedy the situation. Your customer gets a unique QR code making …

Why should I care about my Online Reviews?

Now more than ever Online reviews matter, most people will Google a company before dealing with them, to find out what their customer service is like or whether or not they provide high quality products. In 2013 Brightlocal carried out a survey which found 79% of consumers trust online reviews as much as personal recommendation – this shows how important …